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Conversion Rate

Conversion rate is the percentage of visitors who complete a desired action, calculated by dividing conversions by total visitors. Conversions can include form submissions, phone calls, downloads, or any defined goal. Higher conversion rates mean more results from the same traffic, improving marketing ROI.

How This Applies to Home Care Marketing

Conversion rate is a critical metric for home care agencies because traffic alone doesn’t build census—conversions do. A website converting 5% of visitors generates three times as many leads as one converting only 1.5%, without any additional traffic investment.

Typical home care website conversion rates range from 2-5%, but this varies significantly by traffic source. Branded searches and referral traffic often convert at 10%+ while generic informational traffic may convert under 1%. Understanding conversion rates by source helps allocate budget effectively.

Key Takeaway

Track conversion rates separately by traffic source and landing page. Prioritize improving conversion rates on high-traffic pages and high-intent traffic sources. Even modest improvements compound—a 1% increase in conversion rate can mean dozens of additional leads annually.

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